Q- How do I pick up or drop off equipment after business hours (8:30-5:30 M-F)
A- Our after hours pick up and drop off policy is a follow. We charge $30 per hour for every hour we need to be available beyond our normal business. Hours. Weekend drop offs and pick ups are by appointment only and based on staff availability. There is a $75 minimum fee for pick up and drop offs on Saturday and Sunday.
Q- Do you deliver equipment orders?
A- Our delivery fees are based on time of day, quantity of gear, and distance from our location. Our general policy is to only offer delivery for orders of $750 or more. Once we know when and where you need delivery, we can provide you a quote. We also require that a member of your crew be present for drop off and pick up. Rates quoted are for curb-side or dockside delivery only.
Q- Do you provide shipping for equipment rentals?
A- Our preferred shipper is Fedex. If you can provide us with a Fedex number, we are happy to ship your order. Please keep in mind, there is some items that are not suitable for shipping such as rolling stands and megabooms.
Q- If I do not have renters insurance, can I still rent equipment?
A- We will rent equipment without a Certificate of Insurance given you can provide a credit card for the replacement value of the items you are renting. We hold that amount on your card during the duration of the rental. When your return your order, we will release the hold on your credit card minus the rental fee.
Q- Do you accept credit cards?
A- Yes, we accept Visa, MasterCard, American Express and Discover.
Q- Can I order equipment and immediately pick it up?
A- In most cases, yes. While we prefer to have as much notice as possible, we do accommodate last minute requests.
Q- Can I use a debit card to secure my rental?
A- We prefer a credit card to hold the replacement value of the gear you are renting.
Q- What if I cannot get back in time before you close?
A- If you call us prior to the end of day, often times we can arrange for the gear to returned at a later time after hours or the following day at no additional charge.
Q- Where are you located?
A- We are located near the Medical District Drive and 35 Stemmons Freeway.
Q- How many locations do you have?
A- We have two locations. Our Equipment rental is located at 1351 Crampton, St. Dallas, TX 75207. Our stand alone rental studio is located at 2408 Converse St., Dallas, TX 75207, but starting October 1st, our rental studios will be closed for renovations until further notice.